Loadbalancer.org Technical Support

Accessing Technical Support

If you need assistance or have any questions, please don’t hesitate to contact us.

Using Online Chat from the Portal

Click the Intercom icon in the bottom right-hand corner to use the online chat function to communicate with our support team.

Create a Support Ticket from the Portal

To create a support ticket:

  1. Click the Support menu icon in the top right corner of the main menu bar and select Get Support.

  2. Click the Create Ticket button.

  3. Select the Ticket Type and Product.

  4. Specify the Subject and enter your question in the box provided.

  5. Click Submit to create the ticket.

  6. Using the menu to the left, select All Tickets to view, update or close the ticket.

Email Us

To raise a support ticket via email, send a message to the support team : support@loadbalancer.org.

Service Status

To view the current status of all portal services:

  1. Click the Support menu icon in the top right corner of the main menu bar and select Service Status.

Send Feedback

We always welcome your feedback and suggestions.

To provide feedback:

  1. Click the Support menu icon in the top right corner of the main menu bar and select Send Feedback.

  2. Click Next.

  3. Provide your comments and click Submit.

Documentation

To access this documentation:

  1. Click the Support menu icon in the top right corner of the main menu bar and select Documentation.