Loadbalancer.org technical support
This section covers the support available from within the Portal - contacting our support team by online chat, support ticket or email, checking the current status of the Portal services, and reaching this documentation.
Accessing Technical Support
If you need assistance or have any questions, please don’t hesitate to contact us.
Using Online Chat from the Portal
Click the Intercom icon in the bottom right-hand corner to use the online chat function to communicate with our support team.
Create a Support Ticket from the Portal
To create a support ticket:
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Click the Support menu icon in the top right corner of the main menu bar and select Get Support.
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Click the Create ticket button.
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Select the Type - one of Problem, Incident, Question or Task.
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Select the Product - one of Portal, Endurance or Enterprise.
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Specify the Subject and enter your question in the box provided. The box is a rich text editor - the toolbar above it provides text formatting options and an attachment button so that supporting files such as logs or screenshots can be added.
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Click Submit to create the ticket.
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Return to All tickets to view, update or close the ticket - Get Support opens this page by default, and it can also be reached using the menu to the left. Existing tickets are listed with their Ticket number, Subject, Product, Status, Created by and Date.
| The Telephone support and Knowledge base options in the Support menu are coming soon. |
Email Us
To raise a support ticket via email, send a message to the support team : support@loadbalancer.org.