Technical support
If you need assistance or have any questions, please don’t hesitate to contact our highly experienced Support Engineers. They are on hand to help 24 hours a day, 365 days a year.
Unlimited support is available for Loadbalancer.org products as follows:
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During the cover period of any active appliance support agreement. To purchase a support package, please contact: sales@loadbalancer.org.
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During any free trial period.
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During any Beta product testing program.
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As specified in the relevant ADC Portal subscription level. For details, please refer to the Loadbalancer Portal Product Page.
Accessing Support
If you need assistance or have any questions, don’t hesitate to contact us.
For information on what we require to help us quickly assist with any issues, please refer to the Contact us page. To open it, click the Support icon in the top bar and select Contact support. As well as listing what to include in a ticket, the page links straight to our ticket form and to our admin manuals and deployment guides.
The same menu has a Service status option, which opens our service status page at status.loadbalancer.org.
Email Us
To raise a support ticket via email, send a message to the support team: support@loadbalancer.org.
Technical Support Download (TSD)
The TSD is a compressed archive containing all log files and configuration files for the appliance. This can be attached with your email when first requesting support - this will help to minimize the time it takes to resolve your issue.
To create a TSD:
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Navigate to Settings > Support download, or click the Support icon in the top bar and select Support download - both open the same Technical support download page.
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Click Download. The appliance selects the recommended archive size for you, based on current disk and memory use.
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The archive is downloaded by your browser. In rare cases this can take up to 15 minutes - do not refresh the page while it is running.
| If the TSD is too large to send via email, our Support Engineers can supply details of our upload server. |