Technical Support
If you need assistance or have any questions, please don’t hesitate to contact our highly experienced Support Engineers. They are on hand to help 24 hours a day, 365 days a year.
Unlimited support is available for Loadbalancer.org products as follows:
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During any Beta product testing program.
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During the cover period of any active appliance support agreement. To purchase a support package, please contact: sales@loadbalancer.org.
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During the Enterprise VA free trial period. To download a trial, please go to Virtual Appliance Trial.
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As specified in the relevant ADC Portal subscription level. For details, please refer to the Loadbalancer Portal Product Datasheet.
Accessing Support
If you need assistance or have any questions, don’t hesitate to contact us.
Using Online Chat from Endurance
Click the Intercom icon in the bottom right-hand corner to use the online chat function to communicate with our support team.
Create a Support Ticket from Endurance
To create a support ticket:
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Navigate to Support > Contact us.
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Click the raise support ticket option.
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Enter the required details and click Open Ticket.
Email Us
To raise a support ticket via email, send a message to the support team : support@loadbalancer.org.
Technical Support Download (TSD)
The TSD is a compressed archive containing all log files and configuration files for the appliance. This can be attached with your email when first requesting support - this will help to minimize the time it takes to resolve your issue.
To create a TSD:
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Navigate to Support > Technical support download.
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Click Download.
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Download the TSD from your browser.
| If the TSD is too large to send via email, our Support Engineers can supply details of our upload server. |